tag:status.xappmedia.com,2005:/historyXAPPmedia Status - Incident History2024-03-29T01:23:09-04:00XAPPmediatag:status.xappmedia.com,2005:Incident/76264692021-07-28T20:12:29-04:002021-07-28T20:12:29-04:00Database Migration - Analytics may be temporary unavailable<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:12</var> GMT-04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:19</var> GMT-04:00</small><br><strong>Monitoring</strong> - We are undergoing a database migration for our analytics to improve performance. Data will not be lost however you may not see analytics during this time. This does not impact your applications and data will not be lost.</p>tag:status.xappmedia.com,2005:Incident/21407582019-01-10T17:12:52-04:002019-01-10T17:12:52-04:00Investigating App Endpoint Outage<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>17:12</var> GMT-04:00</small><br><strong>Resolved</strong> - The incident has been resolved. We are still investigating the root cause.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:57</var> GMT-04:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xappmedia.com,2005:Incident/19471842018-10-03T17:02:12-04:002018-10-03T17:02:12-04:00Scheduled UI downtime for permissions fix @ 4:00 - 5:00 PM EST 10/3<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:02</var> GMT-04:00</small><br><strong>Resolved</strong> - Issue resolved, thank you for you patience as we roll out new features and updates.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:46</var> GMT-04:00</small><br><strong>Monitoring</strong> - Scheduled downtime is complete, we are validating and monitoring the fix.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:15</var> GMT-04:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:14</var> GMT-04:00</small><br><strong>Identified</strong> - We have identified an issue for some user's (those that get directed through our Ohio infrastructure) that prevent them from accessing organizations they have permission to access.<br /><br />We have identified the root cause and will deploy at fix at 4:00 PM EST today. The fix will cause a brief period of downtime (for all users) where you cannot access your organizations. <br /><br />All Alexa Skill and Google Action serving infrastructure is not affected.</p>tag:status.xappmedia.com,2005:Incident/19428252018-10-01T17:29:10-04:002018-10-01T17:29:10-04:00GUI - Unable to fetch your Organizations<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:29</var> GMT-04:00</small><br><strong>Resolved</strong> - The issue is resolved. If you are still having issues, please log out and log back in.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:59</var> GMT-04:00</small><br><strong>Monitoring</strong> - The issue has been resolved. We are monitoring for any other areas that could be impacted.<br /><br />If you are still having issues, please log out and log back in.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:40</var> GMT-04:00</small><br><strong>Identified</strong> - We have identified an issue in the GUI where we are unable to retrieve your organizations. We are working on a fix.</p>tag:status.xappmedia.com,2005:Incident/18662122018-08-17T18:48:17-04:002018-08-17T18:48:17-04:00Status Notification Test - DISREGARD<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:48</var> GMT-04:00</small><br><strong>Resolved</strong> - Test is over. Thank you.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:36</var> GMT-04:00</small><br><strong>Investigating</strong> - This is just a test. Please disregard.</p>tag:status.xappmedia.com,2005:Incident/18500852018-08-07T17:52:02-04:002018-08-07T17:52:02-04:00TEST INCIDENT - DISREGARD<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:52</var> GMT-04:00</small><br><strong>Resolved</strong> - We are done testing, thank you!</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>16:28</var> GMT-04:00</small><br><strong>Investigating</strong> - We are testing our incident reporting system, please disregard.<br /><br />Everything is operational.</p>tag:status.xappmedia.com,2005:Incident/18335282018-07-27T17:10:58-04:002018-07-27T17:10:58-04:00Asset Uploading on the UI<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>17:10</var> GMT-04:00</small><br><strong>Resolved</strong> - All known issues resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>15:32</var> GMT-04:00</small><br><strong>Investigating</strong> - Earlier asset uploading issue has been resolved. We are now investigating an issue with checking out applications.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>14:41</var> GMT-04:00</small><br><strong>Identified</strong> - We have identified an issue when uploading image and audio assets on the UI. We are working on getting the fix live.</p>tag:status.xappmedia.com,2005:Incident/17360682018-05-18T12:00:00-04:002018-05-18T12:00:00-04:00Voice App Endpoint Down<p><small>May <var data-var='date'>18</var>, <var data-var='time'>12:00</var> GMT-04:00</small><br><strong>Resolved</strong> - The voice app API endpoint was down from ~12:20 PM - ~12:42 PM eastern. The cause of the outage was determined to be developer error,.</p>tag:status.xappmedia.com,2005:Incident/17309332018-05-15T12:00:51-04:002018-05-15T12:00:51-04:00Timeouts on API and UI<p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:00</var> GMT-04:00</small><br><strong>Resolved</strong> - The incident has been resolved.<br /><br />AWS is reporting all relevant events as resolved. http://status.aws.amazon.com/</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>11:22</var> GMT-04:00</small><br><strong>Investigating</strong> - We are currently investigating timeouts across our UI and API.</p>tag:status.xappmedia.com,2005:Incident/17026742018-04-24T10:03:35-04:002018-04-24T10:03:35-04:00UI Not Accessible<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>10:03</var> GMT-04:00</small><br><strong>Resolved</strong> - Issue has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>09:55</var> GMT-04:00</small><br><strong>Identified</strong> - Issue has been identified and we are working on a fix.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>07:39</var> GMT-04:00</small><br><strong>Investigating</strong> - We are currently investigating an issue that prevents users from logging in to https://go.xappmedia.com</p>tag:status.xappmedia.com,2005:Incident/13602842017-09-14T16:46:24-04:002017-09-14T16:46:24-04:00AWS S3 Service Disruption<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>16:46</var> GMT-04:00</small><br><strong>Resolved</strong> - AWS S3 has resumed normal operation.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>15:52</var> GMT-04:00</small><br><strong>Monitoring</strong> - AWS Simple Storage Service is seeing an increased error rate which has caused some of the apps on our platform to not respond. https://status.aws.amazon.com/</p>